Embroidery and Apparel Refund Policy

Last update: [04/10/2024]

Thank you for choosing our store! We want to make sure you are completely satisfied with your purchases. Here is our refund policy in accordance with the Italian Law of 2024.

1. Consumer Rights

According to Italian law, you are entitled to receive products that conform to what was described at the time of purchase. If the products received are defective or do not correspond to the order, you are entitled to a refund or replacement.

2. Custom Products

• Embroidery and Customizations: Personalized products, including items with embroidered names or logos, are generally not eligible for refunds unless there is a manufacturing defect.
• Manufacturing Defects: If the product has customization errors or manufacturing defects, you can request a refund or replacement.

3. Return Procedure

To request a refund for a defective product:

• Contact us: Send an email to [e-mail@example.com] within 14 days of receiving the product, including a description of the problem and, if possible, photos of the defect.
• Return: If your request is approved, you will receive instructions to return the product. Please ensure that the product is in its original condition.

4. Refund Times

Once we receive the returned product and verify the defect, we will process the refund within 14 days. The refund will be made via the original payment method used at the time of purchase.

5. Exclusions

We cannot accept returns on customized products that do not have manufacturing defects or customization errors.

6. Contacts

For further questions regarding refunds, please contact us at [official@ricamagic.com].